Have you sustained injuries
in a motor vehicle accident?

01

First step

Report your claim to ICBC. You can either call them directly at ‘Dial–A-Claim’ 604-520-8222 or complete their user-friendly online claims process.

02

Initiate your treatment promptly

Once you receive a claim number, you can commence treatments such as Chiropractic, Massage Therapy, Physiotherapy, Acupuncture, Active Rehab, and Clinical counseling for your injuries.

03

Reach out to Joayo therapy

Reach out to Joayo therapy at 604-558-0137 or info@joayotherapy.ca. Our team will guide you through the recovery plan process.

How much does ICBC cover?

Type of TreatmentNumber of Sessions Pre-ApprovedCoverage of Sessions by ICBC
Chiropractic25 sessions100%
Physiotherapy25 sessions100%
Registered Massage Therapy12 sessions100%
Acupuncture12 sessions100%
Active Rehabilitation (kinesiology)12 sessions100%
Clinical Counselling12 sessions100%

Expanding on recent improvements to accident benefits implemented on April 1, 2019, the Government of British Columbia plans to introduce a new care-based insurance model in May 2021. Enhanced Care coverage will guarantee significantly improved recovery benefits for any British Columbian injured in a crash.

For the initial 12 weeks after your accident, you can receive treatment from various healthcare practitioners, as outlined in the following table, based on the new care-based insurance model.

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